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Privacy Policy

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Last update: 28-08-2025

1. Introduction

We, De Woonwolk, respect the privacy of our users and customers and are committed to protecting your personal data. In this privacy statement, we explain how we collect, process, and use personal data, both within and outside our platforms and services. We also inform you about your rights regarding the processing of your data.

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2. Collection and Use of Data

We collect and process personal data necessary for the provision of our services, which may occur internally or through external third parties. This includes, for example, the data we collect to process payments, deliver services, and communicate with you.

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2.1 Types of Data Processed

  • Use of the Website: IP address, browser information, visited pages, usage patterns.

  • Contact details: Name, email address, phone number.

  • Payment details: Credit card information, billing data, and transactions.

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2.2 Data Processing by Third Parties

We use various third parties that collect and process data on our behalf to support our services. Below is an overview of the third parties and their specific role in data processing:

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3. Cookies and Similar Technologies

We use different types of cookies and similar technologies to improve your experience on our website, analyze site performance, and tailor ads to your interests.

We use, among others:

  • Strictly necessary cookies for basic site functionalities.

  • Functional cookies to remember your preferences such as language or login.

  • Performance cookies to collect anonymized data about website usage, including visited pages and visit duration.

  • Advertising and targeting cookies, which may be placed by third parties such as Instagram, Facebook, or Vimeo when content from these platforms is integrated into our website. These cookies can be used by the relevant third parties to track user behavior and display ads on other websites.

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4. Purposes of Data Processing

The data we collect is used for the following purposes:

  • Website analysis: To improve the user experience on our website.

  • Communication: To send newsletters, updates, and other service-related messages.

  • Payment and transaction (crowdlending and donations): To process payments and donations via third parties such as Stripe, PayPal, iDEAL.

  • Security: To monitor errors and security issues via Sentry.

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5. Sharing of Data

We only share your personal data with third parties that help us perform the services mentioned above. These third parties have their own privacy policies, and we recommend you read them.

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6. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access. For example, we use encryption and secure connections for sensitive information.

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7. Your Rights

You have several rights regarding your personal data:

  • Right of access: You can request access to the data we hold about you.

  • Right to rectification: You can ask us to correct inaccurate data.

  • Right to erasure: You can request that we delete your data.

  • Right to object: You can object to the processing of your data.

  • Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

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If you believe we are processing your personal data unlawfully, you have the right to file a complaint with the supervisory authority:

Autoriteit Persoonsgegevens (AP)
Website: https://www.autoriteitpersoonsgegevens.nl
Email: info@autoriteitpersoonsgegevens.nl
Phone: +31 70 888 85 00

If you have questions or wish to exercise your rights, you can contact us at:

De Woonwolk
Korenbloemstraat 58
1032 GW Amsterdam
Yvo Snoeker (Secretary)
Email: secretaris@dewoonwolk.nl

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7. Changes to this Privacy Statement

We may update this privacy statement from time to time. All changes will be published on this page. We recommend checking the statement regularly.

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8. Contact

For questions about this privacy statement, you can contact us at:

 

De Woonwolk
Korenbloemstraat 58
1032 GW Amsterdam
Yvo Snoeker (Secretary)
Email: secretaris@dewoonwolk.nl

Would you like me to make this translation more formal and legalistic (like a professional privacy policy in English), or keep it as close to the Dutch original wording as possible?

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